Supply Chain Management

AI Energy Public Company Limited (“the Company”) The Company recognizes the importance of responsible supply chain management as a core enabler of sustainable production and consumption. It also serves as a key mechanism for delivering balanced value—across business performance, economic, social, and environmental dimensions—to stakeholders throughout the Company’s value chain.

The Company implements a comprehensive approach to supply chain management, covering the selection of qualified suppliers, supplier relationship management, and the promotion of human rights and strict compliance with labor laws. This enables the Company to deliver products and services efficiently, enhancing customer satisfaction and confidence in product and service quality. The Company conducts its business in accordance with the principles of good governance, transparency, and fairness, and respects human rights at every stage while promoting equality. The Company also emphasizes the assessment and analysis of potential impacts on stakeholders across economic, social, and environmental dimensions. It focuses on managing risks associated with production processes and emerging risks, and develops adaptation plans to support long-term sustainability. In addition, the Company promotes efficient resource use, effective waste management, and the reduction of greenhouse gas emissions to minimize negative impacts and strengthen its ability to generate positive outcomes for society.

The Company encourages suppliers and business partners to operate sustainably by adopting ethical sourcing practices, reducing production waste, improving energy efficiency, and promoting the use of circular and renewable resources. The Company also expects suppliers and partners to respect labor rights, prohibit child labor and forced labor, promote equal employment opportunity, and support community development in areas of operation.

This responsible impact management approach supports the United Nations Sustainable Development Goals (SDGs), particularly those aligned with responsible production and consumption, enabling the Company to grow while conserving natural resources, advancing social development, and sustainably enhancing the quality of life of all stakeholder groups.

Business Value Chain Management Approach

The Company has established an effective value chain management approach to enhance organizational competitiveness, create added value for its products and services, and support long-term business and environmental sustainability. Key considerations are organized into two main activities, as set out below.

1. Primary activities in business value chain management

The Company undertakes value-creating activities across the full lifecycle of its products and services—from raw material sourcing through production and delivery to after-sales service. These activities directly contribute to enhancing product value and customer satisfaction, as set out below:

1. Raw Material Sourcing

The Company recognizes responsible raw material sourcing as a cornerstone of sustainable production. Accordingly, it selects qualified suppliers that demonstrate strong quality performance and environmental responsibility to establish a resilient foundation for long-term business operations. Supplier selection is guided by internationally recognized standards, including ISO 9001, ISO 45001, and ISO 14001, as well as Good Hygiene Practices (GHP), Hazard Analysis and Critical Control Points (HACCP), ISO 22000, and/or Global Food Safety Initiative (GFSI)-recognized standards, to provide assurance that suppliers maintain robust controls over quality, safety, and environmental impacts.

The Company also coordinates with suppliers to develop integrated delivery planning to reduce losses and improve cost efficiency. Raw material storage systems are designed to meet quality and safety requirements, with appropriate controls over environmental conditions—such as temperature and humidity—to preserve raw material quality throughout the process. To mitigate supply risk, the Company avoids over-reliance on a single supplier through supplier diversification and contingency sourcing arrangements. In addition, the Company conducts human-rights due diligence across its supply chain and strictly complies with applicable laws relating to child labor.

2. Operations

The Company adopts an integrated and end-to-end approach to manufacturing, beginning with efficient production planning and maintaining process controls aligned with customer requirements, applicable laws, and internationally recognized industry standards. The Company uses raw materials, energy, water, and circular and renewable resources efficiently, manages greenhouse-gas emissions, and ensures effective waste management to minimize adverse impacts on society and the environment. The Company also applies quality controls and inspections for raw materials prior to production, in-process products, and finished goods to ensure that customers receive products that meet quality and regulatory requirements. In addition, the Company promotes continuous knowledge-sharing and the adoption of modern techniques to strengthen the capabilities of both personnel and the organization on a sustainable basis.

3. Outbound Logistic

The Company implements end-to-end warehousing and delivery planning, including storage in facilities with controlled environmental conditions in accordance with quality and safety requirements. The Company also manages inventory systematically to maintain consistent product quality throughout the storage period. Products are then delivered efficiently to ensure customers receive goods that meet specified standards and are delivered within the agreed timeframe.

4. Sales and After-Sales Service

The Company is committed to offering high-quality products and services that effectively meet customer needs. It develops sales plans clearly aligned with defined target segments and continuously builds and maintains strong customer relationships to enhance the overall customer experience. The Company assigns responsible functions to serve as points of contact for customer inquiries, suggestions, and complaints, and to address product and service issues promptly, systematically, and effectively. The Company also provides convenient and accessible communication channels—such as official telephone numbers and the Company website—so that customers can contact the Company directly at any time.

In addition, the Company continuously monitors and measures customer satisfaction and has set a target satisfaction score of not less than 87.50% (Grade A – highest satisfaction). The results are used to drive ongoing operational improvements. The Company also strictly complies with its Personal Data Protection Policy to reinforce confidence in transparent and responsible business practices.

2. Business Value Chain Management Support Activities

The Company strengthens its value chain through strategies focused on effective management of organizational infrastructure, human capital, technology development, and procurement, as set out below:

1. Organizational Infrastructure

This includes general administrative functions such as accounting, finance, and maintenance, which are performed under an integrated quality management system that incorporates food safety, occupational health and safety, and environmental management considerations.

2. Human Resource Management

Focus on recruiting, training, and developing employees to strengthen quality competencies and a strong safety culture, while fostering environmental awareness and stewardship.

3. Technology Development

Focus on improving products and production processes through innovation and automation, with the aim of reducing energy consumption, minimizing waste, and enhancing the control of critical food safety points.

4. Purchasing

Prioritize the procurement of machinery, equipment, and services from suppliers and service providers that have been rigorously assessed against quality, food safety, and environmental standards. Together, these measures support the creation of an efficient, safe, and sustainable value chain.